Choose the help you need
Need help with a smart tag, account, order or activation? Choose the option below and go straight to the right page.
Activate a tag
Scan the tag, sign in and complete your pet profile.
Start activationUpdate details
Keep contact options, vet details and care notes current.
Go to accountMember product help
Get help with product options, personalisation and delivery questions.
View catalogueAlready have a tag?
Buy another product, add another pet or order a replacement tag.
View optionsContact InSyncPets support.
For order, account, smart tag or activation help, contact support and include your order number or tag reference if you have one.
Common questions
Do finders need the app?
No. A finder can tap or scan the smart tag and open the finder page in their phone browser.
How does the tag work?
The tag works by NFC tap or QR scan. It opens the pet profile page connected to that specific tag.
Can I choose what information is visible?
Yes. The owner controls what contact details, care notes and pet information appear on the finder page.
What happens when someone scans the tag?
The finder page opens in their phone browser and shows the information and contact options the owner has chosen to share. Scan alerts are available on eligible plans.