Last updated: 13 July 2026
These terms apply when a consumer buys an InSyncPets recurring digital-service plan. They supplement the main Terms & Conditions.
1. Provider
Legal company: GYAMDIAS LTD
Trading name: InSyncPets
Company number: 17213630
Registered in: England and Wales
Registered office: Unit 12, Slough Interchange Industrial Estate, Whittenham Close, Slough SL2 5EP
Email: info@insyncpet.com
Phone: +44 1753 299 636
2. Plan information
Before purchase, the plan page and checkout show the included features, pet/profile limits, billing period, total price, renewal arrangement, any introductory offer and how to cancel. Physical tags, delivery and add-ons are separate unless the plan description expressly includes them.
3. Billing periods and prices
Plans may be offered monthly, every six months or annually. Consumer prices shown before purchase include VAT where applicable. The amount and next billing date are shown before the customer commits to pay and in the order or subscription confirmation.
4. Automatic renewal
A recurring plan renews automatically for the stated billing period until cancelled. Renewal payments are taken using the authorised payment method. We will provide renewal information and reminders where required by law.
5. Cooling-off period
You normally have 14 days from the day after the subscription contract is made to cancel. If you expressly ask for the service to begin during the cooling-off period and then cancel, we may deduct a proportionate amount for service already supplied, where permitted by law.
6. Cancelling
You may cancel through the online account option where available or by emailing info@insyncpet.com. We will not require cancellation by telephone. Unless a cooling-off right or other legal remedy applies, cancellation normally takes effect at the end of the paid billing period and prevents the next renewal.
7. What happens after cancellation or expiry
Features tied to the paid plan may be restricted when the paid period ends. The account page and plan description explain which finder-page, profile or basic tag functions remain available. Customers should export or update any information they need before paid access ends.
8. Failed payments
If a payment fails, we may retry the payment and notify the customer. The plan may enter an overdue or grace status before paid features are restricted. We will not charge an undisclosed penalty fee.
9. Plan changes
Upgrade, downgrade, credit and pro-rata treatment is shown before the customer confirms a change. A downgrade may take effect at the next renewal. We will not remove already-paid access without a lawful reason.
10. Price or term changes
We may change a future renewal price or service term by giving reasonable advance notice. If a material change is not accepted, the customer may cancel before it takes effect. Changes do not reduce statutory rights.
11. Service availability
Hosting, notifications and third-party providers may occasionally be unavailable. We will provide the service with reasonable care and skill and handle material failures under consumer law and the main terms.
12. Contact
Subscription and cancellation enquiries: info@insyncpet.com.